Albrecht, K. (1988). At America's service: How Corporations can Revolutionize the way they treat their customers. Dow Jones-Irwin.
Цитирование в стиле Чикаго (17-е изд.)Albrecht, Karl. At America's Service: How Corporations Can Revolutionize the Way They Treat Their Customers. Homewood, Ill.: Dow Jones-Irwin, 1988.
Цитирование MLA (8-е изд.)Albrecht, Karl. At America's Service: How Corporations Can Revolutionize the Way They Treat Their Customers. Dow Jones-Irwin, 1988.
Предупреждение: эти цитированмия не могут быть всегда правильны на 100%.