Albrecht, K. (1988). At America's service: How Corporations can Revolutionize the way they treat their customers. Dow Jones-Irwin.
Chicago-Zitierstil (17. Ausg.)Albrecht, Karl. At America's Service: How Corporations Can Revolutionize the Way They Treat Their Customers. Homewood, Ill.: Dow Jones-Irwin, 1988.
MLA-Zitierstil (8. Ausg.)Albrecht, Karl. At America's Service: How Corporations Can Revolutionize the Way They Treat Their Customers. Dow Jones-Irwin, 1988.
Achtung: Diese Zitate sind unter Umständen nicht zu 100% korrekt.